Go to Dashboard → Messages
With an active account, you will be able to send direct messages to creators. There are a few ways you can send a message – or even continue the conversation in an already active thread:
- In your dashboard, go to the
Messages Tab.
- On any product page, click the
- On the creator's shop, click the Send Message Button.
- In your orders, click the
Anytime you get a new message, we'll send a notification to your inbox.
Reply Turn Around
Most creators sell on marketplace part-time and may live in a different region than you, so please allow the creator time to respond. In the rare scenario you do not hear back from a creator within 72 hours, let us know.
Message Safely
Never share any sensitive information with anyone (such as logins, passwords, payment details, etc) – including with creators. They should not ask for this information.
If anyone does, report it to us right away.